Dear 3 Care,

Thank you for your email response to my web enquiry.

My problem now is that you have not answered my question, which I made as simple as I could:
"Tell me if you have emailed my bill for this month"

I can see that you have been helpful by attaching an invoice copy for me, but that will not address my problem. I should be getting an automatic email, AND I AM NOT. I really do want to get my bills and not have to remember to ask you for them.

I am now getting very annoyed - please will you just answer my question? Aside from the below copy - have you emailed my bill for this month?

If I cannot resolve the issue I will need to find someone other than 3 for my provider. I am trying very hard to fix the problem by myself, since I have found my first calls to be spectacularly unhelpful.

I need to confirm that you are automatically sending me bills each month.

Regards,

Lynne

We have a new high point!

I ask whether someone has been turning the fridge temperature up. (I know they have been, unless I do it in my sleep.) I am asked why I need to know, and I say that the reason I ask is because my milk has been curdling.

Evidence is presented to me that this is not because of the fridge!

This evidence is a thermometer saying that everything is freezing cold. I get to explain the difference between fridge and freezer, and that I don't keep my milk in the freezer, with the thermometer.

3 Mobile.

I like them, and the service is good and all... but they now have the record for totally retarded call centre staff. I think it was an Indian centre... but can't really say. Names and accents of everyone I got match the theory.

Anyway. Swapped last month to PDF invoices via email. Realised yesterday that I should have seen an invoice first week in the month. Worked out that I could see it online - but no email. That's a real problem for me, because I'd forget. I suspected the email was getting tossed out as spam.  read more »

For the record - AMP are a pack of retards.

That's because they have responded to my web feedback by hunting me down and posting me the forms they already sent, plus the forms they didn't send. The ones I asked them to please not even bother sending.  read more »

I had one work related one as well. I asked a branch to do their job. I copied the manager because the underling never does their job unless I cc the manager. Underling has been with us over 6 months, and this is one of their core jobs, something so easy I can do it in the sales system, and something they should do many times a day.

They ring me to say they don't even know how to look up a client. No shit.  read more »

http://www.metro.co.uk/news/article.html?in_article_id=110104&in_page_id=34

I would treat it as a lesson in life if I walked in to shit because I wasn't paying attention.

Or - I would have a laugh. Like I did a couple of weeks ago when telling my co-workers that I had punched myself in the eye the night before. It involved brushing long, damp hair in an overly aggressive way. If a knot suddenly gives - you can punch yourself pretty hard.

I love my Avenging Unicorn.

I had a totally feral day at work, because I am sick and / or run-down. I want to hurt people.

Earlier in the day I was saying to my co-workers that the unicorn makers should sell additional impalees. Also - they should have extra places in which to impale fuckwits. Not just the stomach, because I only get to decide whether the bastard sees it coming or not.  read more »