Okay... Catastrophe Client. I had an aneurysm getting shit packaged up today. I did a damn good job, and explained my artful floristry to the exec. Happy as an exec can be in the circumstances. Possibly because I do a good job, and I think that was more apparent given that previous briefs must have been near zero. I warned him that I stick to honest assessments, so if I think something is wrong... I have no trouble with the client knowing, because I intend to fix it. I couldn't explain why it hasn't been fixed for 18 months, or why none of the briefs mentioned any error during the period I'd been told not to look at things.

Then this chick sent me a complaint. Internal chick. I sent it to my manager, because the appropriate place to complain about me is not to me. I copied the chick in on that. Then I emailed the chick with my complaint, while stressing that she has every right to her opinion - but so do I.

Then I headed off to hospital, as you do. As I was leaving hospital, a nurse said they'd see me next month. I said - and every month after that.

My Dad is in hospital,a different one, and Mum gave me his phone number. The guy I got seemed really unhappy, even though I said I hoped he got well soon. So then I called reception to say I'd lost my Dad, and they gave me the right number. No answer until tonight. This guy was much nicer, and seemed happy with my "Sorry to trouble you, and I hope you get well soon".