Dear 3 Care,

Thank you for your email response to my web enquiry.

My problem now is that you have not answered my question, which I made as simple as I could:
"Tell me if you have emailed my bill for this month"

I can see that you have been helpful by attaching an invoice copy for me, but that will not address my problem. I should be getting an automatic email, AND I AM NOT. I really do want to get my bills and not have to remember to ask you for them.

I am now getting very annoyed - please will you just answer my question? Aside from the below copy - have you emailed my bill for this month?

If I cannot resolve the issue I will need to find someone other than 3 for my provider. I am trying very hard to fix the problem by myself, since I have found my first calls to be spectacularly unhelpful.

I need to confirm that you are automatically sending me bills each month.

Regards,

Lynne